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For questions concerning Quotes, Tracking, Damage, Missing Shipments, Billing and Returns, please click here to visit our customer service page.
We make every effort to ensure your order arrives without damage. Please inspect all merchandise for damage, prior to acceptance. If boxes appear to be damaged, or you suspect that merchandise is damaged, please open all boxes and conduct a complete inspection of merchandise contents upon delivery.
PLEASE DO NOT ACCEPT DELIVERY OF ANY DAMAGED MERCHANDISE.
If merchandise is damaged, simply note the delivery receipt, refuse the damaged portion of your order, and complete our online damage form to request a replacement.
For questions concerning damaged merchandise
please click here to visit our customer service page.
6% Sales Tax will apply to all orders shipped to the state of Florida. Florida sales tax exemption certificates must be provided prior to order completion for tax-exempt purchases. Please consult the sales tax authority in the delivery state for your order to meet requirements for paying sales tax on your purchase.
We offer DISCOUNT pricing to our customers via the internet and strive to maintain the absolute LOWEST PRICES at all times. Pricing for many items is based on full box quantities. Due to our wholesale pricing and the costs affiliated with packaging and processing orders, we require a minimum $100 order total (before shipping charges).
We accept Visa, Mastercard and Discover credit cards.
We also accept orders prepaid by check or wire transfer. Please contact us for more information.
We do not ship C.O.D.
A 10% processing fee will be charged to all orders cancelled after payment has been processed.
All requests for order cancellation must be made in writing via fax.
To request an order cancellation, please complete our order cancellation form.
We will make every effort to cancel your order, however most orders are processed and ship immediately. Once an order has shipped, it cannot be cancelled. Please refer to the returns section for information concerning merchandise returns.
Slatwall Panels are made per order and are not returnable.
Returns are accepted within 10 days of merchandise receipt with an approved returned merchandise authorization number. All returned merchandise must be in its original condition, with all packaging, and will be subject to a 35% restocking fee. Shipping and freight fees for returned merchandise will not be refunded.
ALL RETURNS MUST MEET THESE TERMS FOR AUTHORIZATION, WITHOUT EXCEPTION.
Please complete our online return form to request a return authorization.
Our goal is to ship all orders for in stock merchandise, received before 12 noon Eastern Standard Time, the same day.
Unfortunately, we cannot guarantee shipment or delivery dates for any orders.
Please provide a deliverable shipping address for your order. Carriers cannot provide delivery to P O Boxes or addresses that are unoccupied, as most shipments require a signature for delivery.
Prices do not include applicable shipping charges.
We ship most small orders for store fixtures by UPS Ground.
Slatwall, large store fixtures, and heavy weight orders are shipped via common carrier truck. This is a curbside delivery service and requires someone to unload and receive all merchandise.
4ft x 8ft Laminate / Veneer Slatwall: $49 crating charge per each 30 panels
2ft x 8ft Textured Slatwall: $149 crating charge for orders under 40 panels
We are here to assist our customers in any way needed. Please contact our sales staff for shipping quotes and additional information.